How do I restore my Premium purchase?
Open the app → go to any locked chapter or content → tap Upgrade → scroll to the bottom and tap Restore Purchase. Make sure you're signed in to the same store account you purchased with — your Apple ID on iPhone or iPad, or your Google account on Android.
I purchased Premium but the app still shows free content
Try the Restore Purchase button first (see above). If that doesn't work, force-close the app and reopen it. If still not resolved, email us and include your Apple receipt or order number.
How do I cancel my subscription?
Subscriptions are managed by Apple, not the app. To cancel:
1. Open the Settings app on your iPhone
2. Tap your name → Subscriptions
3. Find Binge Eating Recovery and tap Cancel Subscription
You keep access until the end of your current billing period.
My progress or streak was lost — can it be recovered?
All progress is stored locally on your device. If you deleted and reinstalled the app, unfortunately local data cannot be recovered from a fresh install. Going forward, use Settings → Data → Export to save a backup before reinstalling.
The Text-to-Speech (TTS) feature isn't working
TTS requires a Premium subscription and a real device — it is not available in a simulator or emulator. Make sure your device volume is turned up. If the issue persists on a real device, try restarting the app. Email us if the problem continues.
How do I delete all my data?
Go to Settings → Data → Reset All Data in the app. You can also simply delete the app from your device — all locally stored data is permanently removed.
Is my data shared with anyone?
No. All your data (progress, streaks, urge logs, settings) is stored only on your device. We do not have access to it, and it is never sent to any server. See our
Privacy Policy for full details.
I found a bug or want to suggest a feature
We'd love to hear from you. Email us at
ibsoft.studio@gmail.com with a description of the issue or idea. Screenshots are always helpful for bugs.